Woodbine Return & Refund Policy: Easy Guide for Damaged Items 2024

Easy Returns & Replacement Policy for Damaged Items 2024

 

If you receive a product that is damaged or defective, you can return it on the spot at the time of delivery. We will not accept any return requests after delivery.

Refunds

 

If you are eligible for a refund, we will process it according to the following guidelines:

a) All refunds will be initiated only after we pick up all the defective or damaged items from your or your customers’ premises.

b) For orders paid online or with a credit/debit card at the time of delivery, we will refund the amount within 7 – 10 working days to the same online account or card that was used for payment.

c) For orders paid with cash on delivery option, we will refund the amount within 7 – 10 working days to your bank account via NEFT.

d) For orders paid with a promotional code, we will send you a new promotional code within 7 – 10 working days by hard copy or email.

e) A promotional code that was used for a return order cannot be re-activated.

 

Cancellation And Refund

Understanding Your Rights & Our Commitment

Product Returns & Cancellations

Delivery Cancellation Policy 

Your Peace of Mind Guarantee 🛡️

 

1. Cancellation after Delivery: Once product is sold or delivered, returns are not accepted.

Service Protection Guidelines

Post-Delivery Service Terms

 

2. Cancellation of Service after Delivery: Service cannot be cancelled after delivery. Item purchased at a discounted rate during sales are ineligible for cancellation post-delivery.

 

Quality Assurance Promise

Damage Resolution Process

48-Hour Assessment Guarantee

 

3. If you receive a damaged product, kindly notify the delivery personnel or our Service Associate immediately.
4. For Concerns identified later, please contact us via our customer care number or email us at info@woodbine.co.in
   Damaged or defected items will be assessed within 48 hours and appropriate action will be taken.

Our Resolution Commitment

 

5. If deemed defective by DHANSRI INFRAX PVT LTD, the product may be replaced*.

Quality Assessment Protocol

 

Expert Evaluation Process*

 

DHANSRI INFRAX PVT LTD will:

– Conduct thorough product inspection

– Determine presence of defects

– Implement necessary corrective measures

 

Frequently Asked Questions

 

Q: What if I receive a damaged product?

A: Report immediately to delivery personnel or contact our Service Associate.

 

Q: How long does the assessment take?

A: We complete all assessments within 48 hours of reporting.

 

Q: What happens if no defect is found?

A: The product will be returned to you without any modifications.

 

Benefits of Our Policy

✨ What You Get:

 

– Swift 48-hour response time

– Professional quality assessment

– Expert resolution services

– Clear communication throughout

Important Notes

 

⚡ Power Points:

– Instant damage reporting system

– Professional evaluation process

– Guaranteed response time

– Expert quality assessment

—

DHANSRI INFRAX PVT LTD reserves the right to make final determinations regarding product defects and necessary corrective action.

Please note that Woodbine is a brand name owned by DHANSRI INFRAX Private Limited, and specific cancellation policies may apply to certain pin codes. To ascertain the policy relevant to your location, enter your pin code on the product page.