Woodbine Return & Refund Policy: Easy Guide for Damaged Items 2024
Easy Returns & Replacement Policy for
Damaged Items 2024
If you receive a product that is
damaged or defective, you can return it on the spot at the time of delivery. We
will not accept any return requests after delivery.
Refunds
If you are eligible for a refund,
we will process it according to the following guidelines:
a) All refunds will be initiated
only after we pick up all the defective or damaged items from your or your
customers’ premises.
b) For orders paid online or with
a credit/debit card at the time of delivery, we will refund the amount within 7
– 10 working days to the same online account or card that was used for payment.
c) For orders paid with cash on
delivery option, we will refund the amount within 7 – 10 working days to your
bank account via NEFT.
d) For orders paid with a
promotional code, we will send you a new promotional code within 7 – 10 working
days by hard copy or email.
e) A promotional code that was
used for a return order cannot be re-activated.
Cancellation And Refund
Understanding Your Rights & Our Commitment
Product Returns & Cancellations
Delivery Cancellation Policy
Your Peace of Mind Guarantee 🛡️
- Cancellation after Delivery: Once product is sold
or delivered, returns are
not accepted.
Service Protection Guidelines
Post-Delivery Service Terms
- Cancellation of Service after Delivery: Service
cannot be cancelled after delivery. Item purchased at a discounted rate
during sales are ineligible for cancellation post-delivery.
Quality Assurance Promise
Damage Resolution Process
48-Hour Assessment Guarantee
- If you receive a damaged product, kindly notify the
delivery personnel or our Service Associate immediately.
- For Concerns identified later, please contact us
via our customer care number or email us at info@woodbine.co.in
Damaged or defected items will be assessed within 48 hours and appropriate action will be taken.
Our Resolution Commitment
- If deemed defective by DHANSRI INFRAX PVT LTD, the
product may be replaced*.
Quality Assessment Protocol
Expert Evaluation Process*
DHANSRI INFRAX PVT LTD will:
– Conduct thorough product
inspection
– Determine presence of defects
– Implement necessary corrective
measures
Frequently Asked Questions
Q: What if I receive a damaged
product?
A: Report immediately to delivery
personnel or contact our Service Associate.
Q: How long does the
assessment take?
A: We complete all assessments
within 48 hours of reporting.
Q: What happens if no defect
is found?
A: The product will be returned
to you without any modifications.
Benefits of Our Policy
✨ What You Get:
– Swift 48-hour response time
– Professional quality assessment
– Expert resolution services
– Clear communication throughout
Important Notes
⚡ Power Points:
– Instant damage reporting system
– Professional evaluation process
– Guaranteed response time
– Expert quality assessment
—
DHANSRI INFRAX PVT LTD
reserves the right to make final determinations regarding product defects and
necessary corrective action.
Please note that Woodbine is a
brand name owned by DHANSRI INFRAX Private Limited, and specific cancellation
policies may apply to certain pin codes. To ascertain the policy relevant to
your location, enter your pin code on the product page.
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